Monthly Archives: February 2014

I have moved

I have moved. Please visit http://www.artigupta.net for my blog.                 Advertisements

Posted in Uncategorized | Leave a comment

Lead a team only when you are passionate about people

What makes a good Leader? When I ask this question in my workshops, I get a laundry list of answers. We fill one sheet after another on the flip chart writing these qualities. And I wonder how can one person … Continue reading

Posted in Random Thoughts | Tagged | Leave a comment

Energiser or Energy sucker – What are you?

Last week I had a very good day at work. I met someone for the first time and after meeting him I felt super happy and energised. We did not really discuss any business proposition, which could have made me … Continue reading

Posted in Random Thoughts | Tagged , , , | Leave a comment

What is this hooha about different cultures?

Born in India, home to 350+ languages and 1500+ dialects, I got exposure to so called “cultural diversity” very early on in life. In my growing years, having people who did not speak my language was a very common phenomenon. … Continue reading

Posted in Random Thoughts | Tagged , , , , | Leave a comment

Customer journey mapping

As the name suggests, it is mapping Customer’s entire journey with an organization from his/her point of view. It is extremely important that the whole journey is mapped taking into consideration how customers perceive it. Journey mapping starts right from the point … Continue reading

Posted in Customer experience | Tagged , , , | Leave a comment

Delivering wow to customers

  I come across two questions whenever I talk about delivering wow to customers. First question organisations have is, “How do we deliver this wow”? And the second one is “How do we do it consistently”? I will take them … Continue reading

Posted in Customer experience | Tagged , , , | Leave a comment

3 Laws of Customer experience

Customer Experience – You type these words on the internet and boom! looks like everyone in the world is working to improve the Customer Experience, either for themselves or for others. There are so many frameworks/tools/models available. We at Lead … Continue reading

Posted in Customer experience | Tagged , , , | Leave a comment