Tag Archives: Customer experience strategy

Delivering wow to customers

  I come across two questions whenever I talk about delivering wow to customers. First question organisations have is, “How do we deliver this wow”? And the second one is “How do we do it consistently”? I will take them … Continue reading

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3 Laws of Customer experience

Customer Experience – You type these words on the internet and boom! looks like everyone in the world is working to improve the Customer Experience, either for themselves or for others. There are so many frameworks/tools/models available. We at Lead … Continue reading

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